Refund Policy
Return Policy:
- Eligibility: Items can be returned within 30 days from the day after you receive your order.
- Notification: Notify us via email at service@couturecarry.com for a seamless return process.
Conditions for Return:
- Manufacturer Seal: Must be unopened.
- Original Packaging: Item must be in original packaging with all original accessories.
- Shipping Costs: Paid by the customer.
Return Process:
- Contact Us: Email service@couturecarry.com stating the reason for your return.
- Return Address: We will provide a return address after verifying the return conditions, choosing the nearest one based on your location.
- Pack and Send: Neatly pack and send the item.
- Inspection: We will inspect the package contents upon delivery.
- Refund/Exchange: Processed within 5 working days.
Returns Timeline:
- Global Support: Free returns in countries with local warehouses; other countries require customer-paid returns.
- Review and Address: We will review your request and provide a return address, noting that shipping fees are customer-paid.
- Shipping Time: Returns take about 10-20 days to arrive.
- Refund Process: Processed within 7 days of package receipt; refunds go to the original payment method. We will contact you via email if any issues arise.
Order Cancellation:
- Time Frame: Cancel orders within 12 hours before shipping.
- Post-Shipment: Follow the return policies above for cancellations.
Lost Shipments:
- Investigation: Contact us at service@couturecarry.com if 2 days have passed since the expected delivery date. Allow 5 days for investigation.
- Outcome: If the shipment is declared lost, you will receive a full refund or a replacement.
Refund Process:
- Inspection: Refund initiated once the product is received and inspected.
- Time Frame: Refunds take 5-10 business days and will be made to the original payment method.
Contact Us:
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- Email: service@couturecarry.com