Refund Policy

Return Policy:

  • Eligibility: Items can be returned within 30 days from the day after you receive your order.
  • Notification: Notify us via email at service@couturecarry.com for a seamless return process.

Conditions for Return:

  • Manufacturer Seal: Must be unopened.
  • Original Packaging: Item must be in original packaging with all original accessories.
  • Shipping Costs: Paid by the customer.

Return Process:

  1. Contact Us: Email service@couturecarry.com stating the reason for your return.
  2. Return Address: We will provide a return address after verifying the return conditions, choosing the nearest one based on your location.
  3. Pack and Send: Neatly pack and send the item.
  4. Inspection: We will inspect the package contents upon delivery.
  5. Refund/Exchange: Processed within 5 working days.

Returns Timeline:

  • Global Support: Free returns in countries with local warehouses; other countries require customer-paid returns.
  • Review and Address: We will review your request and provide a return address, noting that shipping fees are customer-paid.
  • Shipping Time: Returns take about 10-20 days to arrive.
  • Refund Process: Processed within 7 days of package receipt; refunds go to the original payment method. We will contact you via email if any issues arise.

Order Cancellation:

  • Time Frame: Cancel orders within 12 hours before shipping.
  • Post-Shipment: Follow the return policies above for cancellations.

Lost Shipments:

  • Investigation: Contact us at service@couturecarry.com if 2 days have passed since the expected delivery date. Allow 5 days for investigation.
  • Outcome: If the shipment is declared lost, you will receive a full refund or a replacement.

Refund Process:

  • Inspection: Refund initiated once the product is received and inspected.
  • Time Frame: Refunds take 5-10 business days and will be made to the original payment method.

Contact Us: